Privacy policy
1. information on the collection of personal data and contact details of the person responsible
2. data collection when visiting our website
3. making contact
4. cookies
5. data processing for order processing
6. data processing when opening a customer account and for contract processing
7. use of social media: video
8 Rights of the data subject
9. duration of the storage of personal data
1. information on the collection of personal data and contact details of the controller
1.1 Thank you for visiting our website. In the following, we would like to inform you about how we handle your personal data when you use our website. Personal data is basically all data with which you can be personally identified.
1.2 The controller in charge of data processing on our website, within the meaning of the General Data Protection Regulation (GDPR), is:
Dipl. Betriebswirt (FH) Einzelhandelskaufmann (IHK) Bernd Koschier
Adi-Maislinger-str. 7
81373 München
Deutschland
Phone:+49-(0)89-57951905
Fax:+49-(0)89-57955919
Email: info@escooter.de.
1.3 In order to protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL or TSL) via HTTPS.
2. data collection when visiting our website
Each time you visit our website, our system automatically collects data and information that your browser transmits to our server (so-called "server log files"). The following data, which is technically necessary for us, is collected:
- The website we visited
- Date and time at the time of access
- Amount of data sent in bytes
- Source/reference from which you reached the page
- Operating system used
- Browser used
- IP address used (if applicable: in anonymized form)
The legal basis for the processing is Art. 6 para. 1 lit. f GDPR due to our legitimate interest in improving the stability and maintaining the functionality of our website. The data will not be passed on or used in any other way. The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session.
We reserve the right to subsequently check the server log files if there are concrete indications of unlawful use. The data will be deleted as soon as it is no longer required for the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.
If the data is stored in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or anonymized so that it is no longer possible to identify the accessing client. The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website. Consequently, the user has no option to object.
Shopware Analytics
- Purpose of the processing:
3. contacting us
If you contact us via the contact form, the data entered in the input mask will be transmitted to us and stored. The data collected can be found in the respective input mask. If you contact us by email, only the data you enter there will be transmitted to us.
The data will be used exclusively for processing the conversation and your request. The legal basis for the processing of the data is Art. 6 para. 1 lit. a) GDPR if the user has given consent. The legal basis for the processing of data transmitted in the course of sending an email is Art. 6 (1) (f) GDPR. If the e-mail contact is aimed at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b) GDPR. The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected and provided there are no statutory retention obligations to the contrary. For the personal data from the input screen of the contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified. The user has the option to withdraw their consent to the processing of personal data at any time. If the user contacts us by email, they can object to the storage of their personal data at any time. In such a case, the conversation cannot be continued.
3.1 If you have purchased goods with digital elements or a digital product from us and we owe you updates in accordance with the contract, we will inform you of upcoming updates via a suitable communication channel. For this purpose, we process the data provided by you when ordering (name, address, email address) for a specific purpose and only to the extent necessary. The legal basis for this processing is Art. 6 para. 1 lit. c GDPR, namely the fulfillment of our legal obligation.
4. cookies
Our website uses cookies.
Cookies are text files that are stored on the user's end device. When a user accesses a website, a cookie may be stored on the user's operating system. Some functions of our website cannot be offered without the use of cookies. This requires the browser to be recognized even after a page change. The user data collected by technically necessary cookies is not used to create user profiles. Our legitimate interest in the processing of personal data pursuant to Art. 6 para. 1 lit. f) GDPR also lies in the above-mentioned purposes.
In addition, our website may use cookies that enable an analysis of the user's surfing behavior (so-called third-party cookies). Further information on the scope, purpose, legal basis and objection options can be found in the relevant sections of the respective chapter of this privacy policy.
You as the user have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate, restrict or delete the transmission of cookies. If you deactivate cookies for our website, it may no longer be possible to use all the functions of the website to their full extent. You can prevent the transmission of Flash cookies by changing the settings of the Flash Player.
You can find help on the settings in the respective help menu of your browser or under the following links:
Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
Some of the cookies used here are deleted again after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data as well as IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.
5 Data processing for order processing
5.1 If you wish to place an order in our webshop, it is necessary for the conclusion of the contract that you provide your personal data, which we need to process your order. We process the data you provide to process your order.
In some cases, we work together with external service providers to process your order. For this purpose, we must pass on the personal data required for this.
If we commission transport companies to deliver your goods, we will pass on your data required for the delivery of the goods to the respective transport company. For the processing of payments, we pass on your data to the commissioned credit institution to the extent necessary. If we use payment service providers, you will also be informed of this below.
The legal basis for the transfer of your data is Art. 6 para. 1 lit. b GDPR.
5.2 In order to fulfill our contractual obligations, we work together with external shipping partners. We pass on your name and your delivery address (if necessary also further data) exclusively for the purpose of delivering the ordered goods in accordance with Art. 6 para. 1 lit. b GDPR to a shipping partner selected by us.
5.3 Transfer of your personal data to shipping service providers
- DHL
If the goods are delivered to you by the transport service provider DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn), we will only pass on the name of the recipient and the delivery address to DHL for the purpose of delivery and to the extent necessary in accordance with Art. 6 para. 1 lit. b GDPR. Only if you have given your express consent during the ordering process will we pass on your e-mail address to DHL in accordance with Art. 6 para. 1 lit. a GDPR before delivery of the goods for the purpose of coordinating a delivery date or for delivery notification. Your consent can be revoked at any time with effect for the future vis-à-vis the controller named above or vis-à-vis the transport service provider DHL.
- DPD
If the goods are delivered to you by the transport service provider DPD (DPD Deutschland GmbH, Wailandtstraße 1, 63741 Aschaffenburg), we will only pass on the name of the recipient and the delivery address to DPD for the purpose of delivery and within the scope of necessity in accordance with Art. 6 Para. 1 lit. b GDPR. Only if you have given your express consent during the ordering process will we pass on your e-mail address to DPD in accordance with Art. 6 para. 1 lit. a GDPR before delivery of the goods for the purpose of coordinating a delivery date or for delivery notification. Your consent can be revoked at any time with effect for the future vis-à-vis the controller named above or vis-à-vis the transport service provider DPD.
- UPS
If the goods are delivered to you by the transport service provider UPS (United Parcel Service Deutschland Inc. & Co. OHG, Görlitzer Straße 1, 41460 Neuss), we will only pass on the name of the recipient and the delivery address to UPS for the purpose of delivery and within the scope of necessity in accordance with Art. 6 Para. 1 lit. b GDPR. Only if you have given your express consent during the ordering process will we pass on your e-mail address to UPS in accordance with Art. 6 para. 1 lit. a GDPR before delivery of the goods for the purpose of coordinating a delivery date or for delivery notification. Your consent can be revoked at any time with effect for the future vis-à-vis the controller named above or vis-à-vis the transport service provider UPS.
5.4 Use of payment service providers
- When paying by "credit card via Unzer", payment is processed by the payment service provider Unzer GmbH, Vangerowstraße 18, 69115 Heidelberg (hereinafter referred to as "Unzer").
We pass on your data to Unzer in accordance with Art. 6 para. 1 lit. b GDPR exclusively for the purpose of payment processing and only to the extent necessary. Unzer passes on your data to HUELLEMANN & STRAUSS ONLINESERVICES S.A., 1, Place du Marché, 6755 Grevenmacher, Luxembourg, for the purpose of processing the payment and only to the extent necessary in accordance with Art. 6 para. 1 lit. b GDPR.
In the case of payment on account "purchase on account via Unzer" or by "direct debit via Unzer", payment is also processed via Unzer. In order to safeguard our legitimate interest in determining the solvency of our customers, we pass on your data to Unzer for the purpose of a credit check in accordance with Art. 6 para. 1 lit. f GDPR.
On the basis of the personal data provided by you and other data (such as shopping cart, invoice amount, order history, payment experience), Unzer checks whether the payment option you have selected can be granted with regard to payment and/or bad debt risks.
If necessary, the decision pursuant to Art. 6 para. 1 lit. f GDPR, identity or creditworthiness information from the following credit agencies may also be included:
- SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden
- CRIF Bürgel GmbH, Gasstraße 18, 22761 Hamburg
- Arvato Infoscore GmbH, Rheinstraße 99, 76532 Baden-Baden
- Deltavista GmbH, Kaiserstraße 217, 76133 Karlsruhe
- UNIVERSUM Business GmbH, Hugo-Junkers-Straße 3, 60386 Frankfurt am Main
- Bisnode International Group, Robert-Bosch-Straße 11, 64293 Darmstadt
- Regis24 GmbH, Wallstraße 58, 10179 Berlin
- Creditreform AG, Hellersbergstraße 12, 41460 Neuss
The credit report may contain probability values (so-called score values), the calculation of which includes, but is not limited to, address data. You can object to this processing of your data at any time by sending a message to the controller responsible for processing your data or to Unzer.
However, Unzer may still be entitled to process your personal data if this is necessary for contractual payment processing.
6 Data processing when opening a customer account and for contract processing
If you open a customer account with us, personal data will be collected and processed in accordance with Art. 6 para. 1 lit. b GDPR. The scope of the data can be seen from the input form. The data you enter will be stored and used by us to process the contract.
You can delete your customer account at any time. This can be done by sending a message to the address of the person responsible or, if offered, directly in the customer account. In this case, we will also block your data with regard to retention periods under tax and commercial law and delete it after these periods have expired. This can only be opposed by your consent to permanent storage or a legally permitted further use of data on our part.
7. use of social media: Video
Use of YouTube videos
On this website, we use the YouTube embedding function to display and play videos from the provider "YouTube", which belongs to Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). We use the extended data protection mode, which, according to the provider, only starts storing user information when the video(s) is/are played. When you start playing embedded YouTube videos, the provider "YouTube" uses cookies to collect information about your user behavior. According to "YouTube", these are used, among other things, to record video statistics, improve user-friendliness and prevent abusive behavior. If you are logged in to Google, your data will be assigned directly to your account.
If you do not wish your data to be associated with your YouTube profile, you must log out before activating the button. Google stores your data (even for users who are not logged in) as usage profiles and analyzes them.
Such an evaluation is carried out in particular in accordance with Art. 6 para. 1 lit. a GDPR on the basis of your express consent.
You have the right to object to the creation of these user profiles, whereby you must contact YouTube to exercise this right. Regardless of playback of the embedded videos, a connection to the Google network "DoubleClick" is established each time this website is accessed, which may trigger further data processing operations without our influence.
Data may also be transmitted to the servers of Google LLC. in the USA. Further information on data protection at "YouTube" can be found in the provider's privacy policy at
https://policies.google.com/privacy?hl=de
Settings for personalized advertising are possible at:
https://adssettings.google.com/authenticated.
Google LLC, based in the USA, is certified for the us-European data protection agreement "EU-U.S. Data Privacy Framework", which guarantees compliance with the data protection level applicable in the EU.
Details can be found here:
https://privacy.google.com/businesses/gdprcontrollerterms/
8 Rights of the data subject
8.1 The applicable data protection law grants you comprehensive data subject rights (rights of access and intervention) vis-à-vis the controller with regard to the processing of your personal data, about which we inform you below:
- Right to information in accordance with Art. 15 GDPR:
You can request confirmation from the controller as to whether personal data concerning you is being processed by the controller. In addition, you have a right to information about the purpose, the categories of personal data, the recipients, the planned duration of storage and the existence of further rights such as rectification of the data or the existence of a right of appeal to a supervisory authority, the origin of your data if it was not collected by us, the existence of automated decision-making including profiling and, if applicable, meaningful information about the logic involved. meaningful information about the logic involved and the significance and envisaged consequences of such processing for you, as well as your right to be informed of the safeguards pursuant to Art. 46 GDPR relating to the transfer of your data to third countries;
- Right to rectification pursuant to Art. 16 GDPR:
You have the right to obtain without undue delay the rectification of inaccurate data concerning you and/or the completion of incomplete data stored by us; the rectification or completion must be carried out without undue delay.
- Right to restriction of processing pursuant to Art. 18 GDPR:
You have the right to request the restriction of the processing of your personal data for as long as the accuracy of your data, which you dispute, is being verified, if you refuse to have your data erased due to inadmissible data processing and instead request the restriction of the processing of your data, if you require your data for the establishment, exercise or defense of legal claims after we no longer need this data after the purpose has been achieved or if you have lodged an objection for reasons relating to your particular situation, as long as it is not yet clear whether our legitimate reasons prevail;
If the processing of personal data concerning you has been restricted, this data - apart from its storage - may only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State. If the restriction of processing has been restricted, you will be informed by the controller before the restriction is lifted.
- Right to erasure pursuant to Art. 17 GDPR:
You have the right to obtain the erasure of your personal data without undue delay if the requirements of Art. 17 (1) GDPR are met. However, this right to erasure does not exist in particular - not conclusively - if the processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defense of legal claims
- Right to information in accordance with Art. 19 GDPR:
If you have exercised your right to rectification, erasure or restriction of processing, the controller is obliged to notify all recipients to whom your personal data have been disclosed of this rectification or erasure of the data or restriction of processing, unless this is impossible or involves a disproportionate effort. You also have the right to be informed about these recipients.
- Right to data portability pursuant to Art. 20 GDPR:
You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format or to request that it be transmitted to another controller, where technically feasible;
- Right to withdraw consent pursuant to Art. 7 para. 3 GDPR:
You have the right to object at any time to the processing of personal data concerning you which is carried out on the basis of Art. 6 para. 1 lit. e) or f) GDPR; this also applies to profiling based on these provisions.
You also have the right to withdraw your declaration of consent under data protection law at any time with effect for the future. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
- Right to lodge a complaint pursuant to Art. 77 GDPR:
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.
8.2 Right to object
You have the right to object to the processing of your data at any time with effect for the future if we process your data on the basis of our overriding legitimate interest after a weighing of interests.
If you exercise this right of objection, we will stop processing your data unless there are demonstrably overriding compelling legitimate grounds for termination or if further processing serves the exercise or defense of legal claims.
9. duration of the storage of personal data
The duration of the storage of personal data depends on the statutory retention periods. After these periods have expired, we routinely delete the data if it is no longer required for the fulfillment or initiation of the contract and/or if we no longer have a legitimate interest in further storage.
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