Our services and service promises that are always included when you purchase our goods:
- Expert advice from specialist staff with over 20 years of experience in this product world!
- Legal Warranty & If necessary, additional guarantees from manufacturers (2 years for production defects, 6 months for >70% battery capacity, etc.).
- Product-related Technical information (the TODO on how to enjoy the product for as long as possible).
- After sales Service - even after the purchase we are there for you with advice and support!
Your further customer advantage when purchasing a scooter via escooter.de:
- Test drive option "Feel the difference" - we believe in almost all vehicles Test devices before using test drives, the difference is often not noticeable on the web erdriving can be. The garage driveway in front of our shop even allows slope ratings (which often differ massively from the manufacturer's specifications) the eScooter too. To make this possible, 30 euros will be charged for test drives of several vehicles, which will then be used (billed) when the product is purchased within 3 months.
- On request we will make one Precheck; i.e. we check the ordered goods; set them up ready to drive and test the functions for a round before handover or shipping
- Optional Batterycheck - Reading out the battery capacity on the test device - even for new goods before delivery with written test results! To identify the "Monday battery" or the current performance status of the battery pack
- The e-scooter product world is diverse and extensive; we therefore focus on partner brands that provide spare parts and know-how transfer. These are
EGRET - STREETBOOSTER - TRITTBRETT - GOMATE - METZ - STEEREON - XOOTR - VMAX - MOOVI - RS17 SHIFT - SIX DEGREE - COOPOP - HAMMER - UEBLER
Conversely, this means that we refuse to carry out service work on non-affiliated brands / third-party brands or refer you to the service centres of Ninebot, Xaomi etc. Exception tyre service - here we also change tyres / inner tubes etc. for third-party brands if the wheels are delivered disassembled by the customer.
...Luft in Reifen, Montage, Justierungen, Vorladung Akku, Bremscheck, Check mit Testfahrt, Entsorgung Verpackung bei Abholung usw. Hier ist nur der Akkuvitalitätstest inklusive; jedoch nicht der Kapazitätstest; dieser hat Artikelnummer 12513.
The dangerous goods surcharge applies because lithium batteries from 100 Wh are subject to special handling and declaration during transportation.Special packaging and packaging typeOnly UN-approved lithium batteriesDeclaration with stickers and accompanying documentsOnly trained personnel may pack & transportVehicles with special equipmentOnly transport by land and water (no air shipment as a rule)
Durchsicht des Fahrzeugs nach umfangreicher Inspektionsliste inkl. Arbeitszeit.Allgemeine Geschäftsbedingungen (AGB) für die Reparaturannahme von E-Scootern: 1. VertragsgegenstandDer Auftragnehmer führt Reparaturen an E-Scootern nach Annahme des Geräts durch. Grundlage ist die jeweils vereinbarte Reparaturleistung.2. VergütungDie Abrechnung erfolgt nach Arbeitseinheiten.Eine Arbeitseinheit umfasst 5 Minuten.Der Preis beträgt 8,00 Euro pro Arbeitseinheit.3. AbholungNach Fertigstellung der Reparatur wird der Kunde informiert, dass das Gerät abholbereit ist.Der Kunde verpflichtet sich, das Gerät innerhalb von 10 Kalendertagen nach dieser Information abzuholen.4. StandgebührErfolgt die Abholung nicht innerhalb der genannten Frist, wird ab dem 11. Tag eine Standgebühr erhoben.Die Standgebühr beträgt 2,00 Euro pro Kalendertag.5. HaftungFür Schäden, die nicht im Zusammenhang mit der Reparaturleistung stehen, übernimmt der Auftragnehmer keine Haftung, soweit gesetzlich zulässig.6. SchlussbestimmungenEs gilt deutsches Recht. Gerichtsstand ist der Sitz des Auftragnehmers, soweit gesetzlich zulässig.
...wir entsorgen die Kleinreifen über den professionellen Verwerter; nur möglich wenn vor Ort.
The dangerous goods surcharge applies because lithium batteries from 100 Wh are subject to special handling and declaration during transportation.Special packaging and packaging typeOnly UN-approved lithium batteriesDeclaration with stickers and accompanying documentsOnly trained personnel may pack & transportVehicles with special equipmentOnly transport by land and water (no air shipment as a rule)
Export form - filling out and process, booking, refunding the VAT. The export of the goods needs to be done within 3 month after purchase and confirmed with a official stamp of the customs when leaving the EU.
Softwareanhebung auf neueste Version oder Anpassungen via Software
The dangerous goods surcharge applies because lithium batteries from 100 Wh are subject to special handling and declaration during transportation.Special packaging and packaging typeOnly UN-approved lithium batteriesDeclaration with stickers and accompanying documentsOnly trained personnel may pack & transportVehicles with special equipmentOnly transport by land and water (no air shipment as a rule)
