Our services and service promises that are always included when you purchase our goods:
- Expert advice from specialist staff with over 20 years of experience in this product world!
- Legal Warranty & If necessary, additional guarantees from manufacturers (2 years for production defects, 6 months for >70% battery capacity, etc.).
- Product-related Technical information (the TODO on how to enjoy the product for as long as possible).
- After sales Service - even after the purchase we are there for you with advice and support!
Your further customer advantage when purchasing a scooter via escooter.de:
- Test drive option "Feel the difference" - we believe in almost all vehicles Test devices before using test drives, the difference is often not noticeable on the web erdriving can be. The garage driveway in front of our shop even allows slope ratings (which often differ massively from the manufacturer's specifications) the eScooter too. To make this possible, 30 euros will be charged for test drives of several vehicles, which will then be used (billed) when the product is purchased within 3 months.
- On request we will make one Precheck; i.e. we check the ordered goods; set them up ready to drive and test the functions for a round before handover or shipping
- Optional Batterycheck - Reading out the battery capacity on the test device - even for new goods before delivery with written test results! To identify the "Monday battery" or the current performance status of the battery pack
- The e-scooter product world is diverse and extensive; we therefore focus on partner brands that provide spare parts and know-how transfer. These are
EGRET - STREETBOOSTER - TRITTBRETT - GOMATE - METZ - STEEREON - XOOTR - VMAX - MOOVI - RS17 SHIFT - SIX DEGREE - COOPOP - HAMMER - UEBLER
Conversely, this means that we refuse to carry out service work on non-affiliated brands / third-party brands or refer you to the service centres of Ninebot, Xaomi etc. Exception tyre service - here we also change tyres / inner tubes etc. for third-party brands if the wheels are delivered disassembled by the customer.
Express o. Overnightservice - Ware am nächsten Tag erhalten in der BRD oder EU binnen 1 Tag - nur gegen telefonische Absprache bis ~ 16 Uhr möglich
Arbeitseinheit (AE) a 5 Min gemessen mit Timer für Dienstleistungen wie Reparatur, Montage, Check usw.Bei Angeboten oder Kostenvoranschlägen bzw. Auftragsbestätigungen kommen die Arbeitseinheiten lediglich als Prognose in den Auftrag - Größere Abweichungen (+ 3 AEs) werden kommuniziert.
Abholung vom Paketdienst mit Paketmaßen (max Gurtmaß 300cm und länste Seite 175 cm) am Wunschtag.
The dangerous goods surcharge applies because lithium batteries from 100 Wh are subject to special handling and declaration during transportation.Special packaging and packaging typeOnly UN-approved lithium batteriesDeclaration with stickers and accompanying documentsOnly trained personnel may pack & transportVehicles with special equipmentOnly transport by land and water (no air shipment as a rule)
...wir entsorgen die Kleinreifen über den professionellen Verwerter; nur möglich wenn vor Ort.
Wird das reparierte 2-Rad nach einer Woche beginnend mit Reparaturfertigstellung und Info via SMS/Telefon/E-Mail nicht abgeholt, fallen diese Tagesstandkosten an. Hier von ...bis...
The dangerous goods surcharge applies because lithium batteries from 100 Wh are subject to special handling and declaration during transportation.Special packaging and packaging typeOnly UN-approved lithium batteriesDeclaration with stickers and accompanying documentsOnly trained personnel may pack & transportVehicles with special equipmentOnly transport by land and water (no air shipment as a rule)
Batterycheck => Akku Ausdauerleistung auslesen in mAh (mAmperestundenleistung) & Ah.Ergebnis schriftlich aufgeführt für Akkus bis 54 Volt. Gerne auch als Dienstleisung bei Neugeräten um Fehlware vor Auslieferung zu identifizieren (wir tauschen bei unter 95% Kapazität zur Nennleistung aus). Gesundheitszustand der Batterie "State of health (= SOH).
Express o. Overnightservice - Ware am nächsten Tag erhalten in der BRD oder EU binnen 1 Tag - nur gegen telefonische Absprache bis ~ 16 Uhr möglich
Zuschlag für Ware mit länge > 120 cm und Gurtmaß > 300 cm