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Our services and service promises that are always included when you purchase our goods:

  • Expert advice from specialist staff with over 20 years of experience in this product world!
  • Legal Warranty & If necessary, additional guarantees from manufacturers (2 years for production defects, 6 months for >70% battery capacity, etc.).
  • Product-related Technical information (the TODO on how to enjoy the product for as long as possible).
  • After sales Service - even after the purchase we are there for you with advice and support!

Your further customer advantage when purchasing a scooter via escooter.de:

  • Test drive option "Feel the difference" - we believe in almost all vehicles Test devices before using test drives, the difference is often not noticeable on the web erdriving can be. The garage driveway in front of our shop even allows slope ratings (which often differ massively from the manufacturer's specifications)  the eScooter too. To make this possible, 30 euros will be charged for test drives of several vehicles, which will then be used (billed) when the product is purchased within 3 months.
  • On request we will make one Precheck; i.e. we check the ordered goods; set them up ready to drive and test the functions for a round before handover or shipping
  • Optional Batterycheck - Reading out the battery capacity on the test device - even for new goods before delivery with written test results! To identify the "Monday battery" or the current performance status of the battery pack
  • The e-scooter product world is diverse and extensive; we therefore focus on partner brands that provide spare parts and know-how transfer. These are
    EGRET - STREETBOOSTER - TRITTBRETT - GOMATE - METZ - STEEREON - XOOTR - VMAX - MOOVI - RS17 SHIFT - SIX DEGREE - COOPOP - HAMMER - UEBLER
    Conversely, this means that we refuse to carry out service work on non-affiliated brands / third-party brands or refer you to the service centres of Ninebot, Xaomi etc. Exception tyre service - here we also change tyres / inner tubes etc. for third-party brands if the wheels are delivered disassembled by the customer.
Filter
on stock ✓
escooter.de
SCHNELLREINIGUNG / RAPID CLEANING
Visual cleaning (not going into detail).

€21.00*
on stock ✓
escooter.de
Complete detail cleaning
Cleaning in detail

€75.00*
on stock ✓
escooter.de
EXPRESS SERVICE surplus EU middle, BRD big size

€103.00*
on stock ✓
escooter.de
TIRE CHANGE / TUBE CHANGE
Flat rate for a removed bike. Bring the whole bike removed or send it to us and we will change the tube or tire (material such as tires or tubes are not included in this flat rate).

€27.00*
on stock ✓
escooter.de
OPTION: Precheck body Pre-assembly vehicle Effort level 1
...air in tires, assembly, adjustments, pre-charging battery, brake check, check with test ride, disposal of packaging on collection if necessary, etc. Only the battery vitality test is included here, but not the capacity test; this has item number 12513.

€21.00*
on stock ✓
escooter.de
Export form fee process VAT refund
Export form - filling out and process, booking, refunding the VAT. The export of the goods needs to be done within 3 month after purchase and confirmed with a official stamp of the customs when leaving the EU.

€26.00*
on stock ✓
Pickup only ⚐
escooter.de
Fix a date @ escooter.de TravelScoot EU
Select a day and the time slot - then order like a product via the shopping cart and the appointment is set! We are already looking forward to your visit!

€0.00*
BULKY GOODS SURPLUS

€75.00*
on stock ✓
DEPOSIT for used battery - will be returned on arrival of the used battery
For sustainability reasons, some manufacturers only send new batteries to end customers if old batteries are returned; these can then be refilled with new battery cells. To ensure that the old battery can be returned, a deposit is retained until the old battery arrives.With the "REFURBISHED" concept, we are making a contribution to environmental protection and conserving resources.However, for this system to work, we need you to return the used battery.We charge a return deposit. As soon as we receive the battery, we will refund the deposit.Please use the outer packaging of the newly sent battery.

€100.00*
on stock ✓
escooter.de
DANGEROUS GOODS SURCHARGE INTERNATIONAL EU SEA
The dangerous goods surcharge applies because lithium batteries from 100 Wh are subject to special handling and declaration during transportation.Special packaging and packaging typeOnly UN-approved lithium batteriesDeclaration with stickers and accompanying documentsOnly trained personnel may pack & transportVehicles with special equipmentOnly transport by land and water (no air shipment as a rule)

€220.00*
escooter.de
Inspection / Inspection 3-4 wheels
Inspection of the vehicle according to a comprehensive inspection list including working time

€99.00*
BULKY GOODS SURPLUS

€125.00*
on stock ✓
escooter.de
EXPRESS surplus for small parcels within Germany

€26.00*
on stock ✓
escooter.de
CUSTOMS CLEARANCE

€17.85*
on stock ✓
BOSCH
SERVICEUPDATE Bosch, Heinzmann, Sparta, Gocycle, TravelScoot, Vivax etc.
Software upgrade to the latest version

€35.00*
on stock ✓
escooter.de
Tire disposal small tires
...we dispose of the small tires via the professional recycler; only possible if on site.

€1.00*
on stock ✓
escooter.de
BATTERY RESSURRECTION with function test / load test afterwards.
Bring battery back to operating voltage with special charger - Check function on suitable system charger - Test function under load.

€35.00*
on stock ✓
escooter.de
Pre-assembly of vehicle Effort level 4 very complex e.g. Butchers&Bicycle (only possible on collection)
...air in tires, assembly, adjustments, pre-charging battery, brake check, disposal of packaging, etc.

€237.00*
on stock ✓
escooter.de
Initial inspection

€26.00*
escooter.de
Working time f. Assembly, repair, inspection...
Work unit (WU) of 5 min measured with timer for services such as repair, assembly, check, etc.In the case of quotations or cost estimates or order confirmations, the work units are only included in the order as a forecast - Larger deviations (+ 3 WUs) are communicated.

€8.00*
on stock ✓
escooter.de
OPTION: Precheck body Pre-assembly vehicle Effort level 3
...air in tires, assembly, adjustments, pre-charging battery, brake check, check with test ride, disposal of packaging etc. on collection. (usually eMoped vehicles with seat, indicators etc.)

€100.00*
on stock ✓
escooter.de
DANGEROUS GOODS SURCHARGE NATIONAL BRD
The dangerous goods surcharge applies because lithium batteries from 100 Wh are subject to special handling and declaration during transportation.Special packaging and packaging typeOnly UN-approved lithium batteriesDeclaration with stickers and accompanying documentsOnly trained personnel may pack & transportVehicles with special equipmentOnly transport by land and water (no air shipment as a rule)

€19.00*
VMAX
VMAX VX2 -GT (60 km Reichweite) - VERLEIH WÄHREND REPARATUREN (als Ersatzfahrzeug)
HIER EIN E-SCOOTER IM VERLEIH ZUM SONDERPREIS SOLANGE DEIN E-SCOOTER BEI UNS IN REPARATUR IST.Wenn steile Streckenabschnitte anstehen und ein "dazukicken" nicht gewünscht ist fährt der VX2 souverän gute 15% Steigung auch bei 100 Kg Körpergewicht.Keine Kompromisse.Unser Modell VX2 steht für unvergleichbaren Fahrspass für jede Strecke. Die Beschleunigung, Reichweite und Geschwindigkeit, lassen nichts mehr zu wünschen übrig. Der VX2 besticht durch die höchste Power auf dem Markt gekoppelt mit Reichweiten bis 60 km. Auch in Sachen Technologie und Sicherheit setzt diese EScooter Reihe neue Standards im Bereich der Mikromobilität.Motor: 48V / 500W (Dauernennleistung - in der Spitze einen Wert von 1300 Watt). Akku: 16,7 Ah Ladedauer: 8,5 h Reichweite: bis 60 km Max. Speed: 20 km/h Max. Zuladung 120 kg Netto Gewicht: 18,5 kg Schutzgrad IP: 56Elektronische Rekuperationsbremse hinten & Trommelbremse vorneLED BeleuchtungBluetooth AppMasse aufgestellt: 1115 x 540 x 1215mmAkku 48V / 16’700 mAhGefaltet: 1100 x 535 x 490 mmReifenart: 10-Zoll Tubeless- ReifenGewicht: ~ 18,5 KgLIEFERUMFANG 🗸FahrzeugLadegerätAkkuAnleitungZahlenschlossCommuting bagWerkzeugZulassungspapiere 

€5.00* per Day
BULKY GOODS SURPLUS

€45.00*
on stock ✓
escooter.de
Inspection / review
Inspection of the vehicle according to a comprehensive inspection list including working time

€67.00*
Standkosten 2-Rad pro Tag (7 Tage nach Reparaturende startend)
Wird das reparierte 2-Rad nach einer Woche beginnend mit Reparaturfertigstellung und Info via SMS/Telefon/E-Mail nicht abgeholt, fallen diese Tagesstandkosten an. Hier von ...bis...

€1.00*
on stock ✓
escooter.de
EXPRESS SERViCE surplus EU middle, BRD big size

€52.00*
on stock ✓
escooter.de
BATTERYCHECK - Read out the battery capacity on the test device - even for new goods before delivery!
Batterycheck => Read out battery endurance performance in mAh (mAmper hour performance) & Ah.Result listed in writing for batteries up to 54 volts. Also available as a service for new devices to identify defective goods before delivery (we replace batteries with less than 95% capacity at rated power). State of health (SOH) of the battery.

€35.00*
escooter.de
CUSTOMS CLEARANCE

€59.50*
on stock ✓
escooter.de
COLLECTION organized by escooter.de
Pick-up by parcel service with parcel dimensions (max girth 300cm and longest side 175 cm) on the desired day.

€15.00*
on stock ✓
escooter.de
DANGEROUS GOODS SURCHARGE INTERNATIONAL EU MAINLAND
The dangerous goods surcharge applies because lithium batteries from 100 Wh are subject to special handling and declaration during transportation.Special packaging and packaging typeOnly UN-approved lithium batteriesDeclaration with stickers and accompanying documentsOnly trained personnel may pack & transportVehicles with special equipmentOnly transport by land and water (no air shipment as a rule)

€55.00*
on stock ✓
escooter.de
OPTION: Precheck Preassembly Check Vehicle Effort level 2
...air in tires, assembly, adjustments, pre-charging battery, brake check, check with test ride, disposal of packaging on collection, etc. Only the battery vitality test is included here, but not the capacity test; this has item number 12513.

€51.00*
on stock ✓
escooter.de
EXPRESS SERVICE surplus big parcels within EU

€220.00*