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Our services and service promises that are always included when you purchase our goods:

  • Expert advice from specialist staff with over 20 years of experience in this product world!
  • Legal Warranty & If necessary, additional guarantees from manufacturers (2 years for production defects, 6 months for >70% battery capacity, etc.).
  • Product-related Technical information (the TODO on how to enjoy the product for as long as possible).
  • After sales Service - even after the purchase we are there for you with advice and support!

Your further customer advantage when purchasing a scooter via escooter.de:

  • Test drive option "Feel the difference" - we believe in almost all vehicles Test devices before using test drives, the difference is often not noticeable on the web erdriving can be. The garage driveway in front of our shop even allows slope ratings (which often differ massively from the manufacturer's specifications)  the eScooter too. To make this possible, 30 euros will be charged for test drives of several vehicles, which will then be used (billed) when the product is purchased within 3 months.
  • On request we will make one Precheck; i.e. we check the ordered goods; set them up ready to drive and test the functions for a round before handover or shipping
  • Optional Batterycheck - Reading out the battery capacity on the test device - even for new goods before delivery with written test results! To identify the "Monday battery" or the current performance status of the battery pack
  • The e-scooter product world is diverse and extensive; we therefore focus on partner brands that provide spare parts and know-how transfer. These are
    EGRET - STREETBOOSTER - TRITTBRETT - GOMATE - METZ - STEEREON - XOOTR - VMAX - MOOVI - RS17 SHIFT - SIX DEGREE - COOPOP - HAMMER - UEBLER
    Conversely, this means that we refuse to carry out service work on non-affiliated brands / third-party brands or refer you to the service centres of Ninebot, Xaomi etc. Exception tyre service - here we also change tyres / inner tubes etc. for third-party brands if the wheels are delivered disassembled by the customer.

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on stock ✓
Pickup only ⚐
escooter.de
Fix a date @ escooter.de TravelScoot EU
Fix a date @ escooter.de TravelScoot EU
1. select the day and time of the desired date.2. if applicable, enter the desired test drive products (from the 3rd one we charge a 10,- Euro test drive fee which will be deducted from the purchase of goods).3. order the appointment request like a product via the shopping basket and the appointment will be confirmed by e-mail shortly and is fixed! We are already looking forward to it!PS: For test drives is ready:- directly in front of our shop the small square (approx. 100 sqm) or in case of rain the underground car park.- the circuit in front of our shop (400 metres around the business yard).- the garage driveway for gradient testing with a gradient of approx. 50 metres at 15%.- the beautiful Westpark Munich with 7 beer gardens/cafés, 2 lakes, lake stage, theatron, rose garden, Sardenhaus, Bayernwaldhaus, China & Japan garden, Nepalese pagoda, Thai sala with Buddha statue.GPS tour data can be found on the Komoot tour planner service, for example: https://www.komoot.com/de-de/tour/1475491249/

€0.00*
Details
on stock ✓
escooter.de
EXPRESS SERVICE surplus EU middle, BRD big size
EXPRESS SERVICE surplus EU middle, BRD big size
Express or overnight service - goods received the next day in the FRG or EU within 1 day - only possible by telephone arrangement until ~ 4 pm

€103.00*
ADD-e
add-e Systemcheck
add-e Systemcheck
Die Systemüberprüfung – unbeschwert durch die FahrradsaisonEine Systemüberprüfung ist immer sinnvoll. Besonders nach einer Winterpause oder langen Standzeiten ist dies ein wichtiger Check für eine sorgenfreie Fahrradsaison.Unabhängig ob add-e Classic oder NEXT, dieser Service bietet Transparenz über den Zustand Deiner Komponenten. Weiters ist es auch eine kosteneffektive Möglichkeit um sicherzustellen, dass alles optimal funktioniert und bereit für die Fahrradsaison ist.Bei dieser Überprüfung werden alle zugesandten Komponenten, sei es der Antrieb, der Akku oder andere Teile, sorgfältig überprüft. Nach Abschluss der Überprüfung erhältst Du einen Bericht über die Ergebnisse, um Dir einen klaren Überblick über den Zustand deiner Komponenten zu geben. Die Überprüfung umfasst die Dienstleistung und Arbeitszeit, ohne Materialkosten zur Instandsetzung.Antrieb:Funktionsprüfung am TeststandKontrolle aller beweglichen Teile und der MotorlagerKontrolle des Reibrollenbelags (bei Bedarf erneuert)Softwareupdate (NEXT-Antrieb)Aufbereitung (Beseitigung kleiner Kratzer, Schönheitsfehler usw.)Akku:Funktionsprüfung am Akku-TeststandOptische Kontrolle auf BeschädigungenErmittlung der Kapazität (SoH) und LadeschlussspannungZellen-Balancing (bei Bedarf)Reinigung der KontaktePrüfung der LeistungsverstellungSoftwareupdate (NEXT Akku)Akkuhalter:FunktionsprüfungReinigung der KontakteKontrolle und fetten der O-Ringe inkl. Tausch bei Bedarf (NEXT)Sensoren:FunktionsprüfungTausch der KnopfzelleOptische Kontrolle des Gehäuses und der SchraubenNetzteil:FunktionsprüfungKontrolle des Ladestroms und der LadespannungNach der Überprüfung Deiner eingesandten Komponenten wird sich ein Mitarbeiter persönlich mit Dir in Verbindung setzen, um Dir die Ergebnisse mitzuteilen. Bei Bedarf werden weitere Tipps zur Montage, Nutzung und anderen relevanten Themen gegeben. Diese individuelle Beratung und Unterstützung sind äußerst wertvoll, da sie sicherstellen, dass Du Dein Fahrrad optimal nutzen kannst und lange Freude daran hast.

€80.00*
on stock ✓
escooter.de
CUSTOMS CLEARANCE
CUSTOMS CLEARANCE

€17.85*
on stock ✓
escooter.de
SCHNELLREINIGUNG / RAPID CLEANING
SCHNELLREINIGUNG / RAPID CLEANING
Visual cleaning (not going into detail).

€21.00*
on stock ✓
escooter.de
COLLECTION organized by escooter.de
COLLECTION organized by escooter.de
Pick-up by parcel service with parcel dimensions (max girth 300cm and longest side 175 cm) on the desired day.

€15.00*
Pickup only ⚐
VMAX
VMAX VX2 -GT (60 km Reichweite) - VERLEIH WÄHREND REPARATUREN (als Ersatzfahrzeug)
VMAX VX2 -GT (60 km Reichweite) - VERLEIH WÄHREND REPARATUREN (als Ersatzfahrzeug)
HERE IS AN E-SCOOTER FOR HIRE AT A SPECIAL PRICE WHILE YOUR E-SCOOTER IS BEING REPAIRED BY US.If you have steep sections of road ahead and you don't want to "kick it up", the VX2 climbs a good 15% incline with ease, even with a body weight of 100 kg.No compromises.Our VX2 model stands for unrivalled riding pleasure for every route. The acceleration, range and speed leave nothing to be desired. The VX2 impresses with the highest power on the market coupled with ranges of up to 60 kilometres. This EScooter series also sets new standards in the field of micromobility in terms of technology and safety.Motor: 48V / 500W (continuous rated power - with a peak value of 1300 watts). Battery: 16.7 Ah Charging time: 8.5 h Range: up to 60 km Max. Speed: 20 km/h Max. Max. load 120 kg Net weight: 18.5 kg Degree of protection IP: 56Electronic recuperation brake at the rear & drum brake at the frontLED lightingBluetooth appDimensions when set up: 1115 x 540 x 1215 mmBattery 48V / 16'700 mAhFolded: 1100 x 535 x 490 mmTyre type: 10-inch tubeless tyresWeight: ~ 18.5 kg SCOPE OF DELIVERY ?? Vehicle charger Battery pack Instruction manual Combination lock Commuting bag Tool Licence papers

€5.00* per Day
Details
escooter.de
Inspection / Inspection 3-4 wheels
Inspection of the vehicle according to a comprehensive inspection list including working time

€99.00*
on stock ✓
BOSCH
SERVICEUPDATE Bosch, Heinzmann, Sparta, Gocycle, TravelScoot, Vivax etc.
SERVICEUPDATE Bosch, Heinzmann, Sparta, Gocycle, TravelScoot, Vivax etc.
Software upgrade to the latest version

€35.00*
on stock ✓
escooter.de
Pre-assembly of vehicle Effort level 4 very complex e.g. Butchers&Bicycle (only possible on collection)
Pre-assembly of vehicle Effort level 4 very complex e.g. Butchers&Bicycle (only possible on collection)
...air in tires, assembly, adjustments, pre-charging battery, brake check, disposal of packaging, etc.

€237.00*
on stock ✓
escooter.de
Complete detail cleaning
Complete detail cleaning
Cleaning in detail

€75.00*
on stock ✓
escooter.de
Working time f. Assembly, repair, inspection...
Working time f. Assembly, repair, inspection...
Work unit (WU) of 5 minutes measured with timer for services such as repair, assembly, check, etc.In the case of quotations or cost estimates or order confirmations, the work units are only included in the order as a forecast - larger deviations (+ 3 work units) are communicated.

€8.00*
Standkosten 2-Rad pro Tag (7 Tage nach Reparaturende startend)
Standkosten 2-Rad pro Tag (7 Tage nach Reparaturende startend)
If the repaired 2-wheeler is not collected after one week from the date of completion of the repair and information via SMS/telephone/email, these daily demurrage costs will be charged. Here from ...to...

€1.00*
escooter.de
REIFENWECHSEL VOLLGUMMIREIFEN
REIFENWECHSEL VOLLGUMMIREIFEN
Flat rate for removed wheel. Bring the whole wheel removed or send it to us and we will change the tyre (material and tyre not included in this flat rate).

€47.00*
on stock ✓
escooter.de
Initial inspection
Initial inspection

€26.00*
on stock ✓
escooter.de
EXPRESS SERViCE surplus EU middle, BRD big size
EXPRESS SERViCE surplus EU middle, BRD big size

€52.00*
on stock ✓
escooter.de
OPTION: Precheck body Pre-assembly vehicle Effort level 1
OPTION: Precheck body Pre-assembly vehicle Effort level 1
...air in tyres, fitting, adjustments, pre-charging battery, brake check, check with test ride, disposal of packaging on collection if necessary, etc. Only the battery vitality test is included here, but not the capacity test; this has item number 12513.

€21.00*
BULKY GOODS SURPLUS
BULKY GOODS SURPLUS
Surcharge for goods with length > 120 cm and girth > 300 cm

€75.00*
on stock ✓
escooter.de
Inspection / review
Inspection / review
Inspection of the vehicle according to a comprehensive inspection list including labour time

€67.00*
on stock ✓
escooter.de
DANGEROUS GOODS SURCHARGE INTERNATIONAL EU SEA
DANGEROUS GOODS SURCHARGE INTERNATIONAL EU SEA
The hazardous goods surcharge applies because lithium batteries from 100 Wh are subject to special handling and declaration during transport. Special packaging and packaging type Only UN-approved lithium batteries Declaration with stickers and accompanying documents Only trained personnel may pack & transport Vehicles with special equipment Only transport by land and water (no air transport as a rule)

€220.00*
on stock ✓
escooter.de
BATTERYCHECK - Read out the battery capacity on the test device - even for new goods before delivery!
BATTERYCHECK - Read out the battery capacity on the test device - even for new goods before delivery!
Batterycheck => Read out battery endurance performance in mAh (mAmper hour performance) & Ah.Result listed in writing for batteries up to 54 volts. Also available as a service for new devices to identify defective goods before delivery (we replace batteries with less than 95% capacity at rated power). State of health (SOH) of the battery.

€35.00*
on stock ✓
escooter.de
OPTION: Precheck Preassembly Check Vehicle Effort level 2
OPTION: Precheck Preassembly Check Vehicle Effort level 2
...air in tires, assembly, adjustments, pre-charging battery, brake check, check with test ride, disposal of packaging on collection, etc. Only the battery vitality test is included here, but not the capacity test; this has item number 12513.

€51.00*
on stock ✓
escooter.de
EXPRESS surplus for small parcels within Germany
EXPRESS surplus for small parcels within Germany

€26.00*
on stock ✓
escooter.de
OPTION: Precheck body Pre-assembly vehicle Effort level 3
OPTION: Precheck body Pre-assembly vehicle Effort level 3
...air in tyres, assembly, adjustments, pre-charging battery, brake check, check with test ride, disposal of packaging etc. on collection. (usually eMoped vehicles with seat, indicators etc.)

€100.00*
BULKY GOODS SURPLUS
BULKY GOODS SURPLUS
Surcharge for goods with length > 120 cm and girth > 300 cm

€125.00*
on stock ✓
escooter.de
EXPRESS SERVICE surplus big parcels within EU
EXPRESS SERVICE surplus big parcels within EU
Overnight service - goods received the next day in the FRG or only 1 day EU - only by telephone arrangement until ~ 4 pm

€220.00*
escooter.de
CUSTOMS CLEARANCE
CUSTOMS CLEARANCE

€59.50*
BULKY GOODS SURPLUS
BULKY GOODS SURPLUS

€45.00*
on stock ✓
escooter.de
TIRE CHANGE / TUBE CHANGE
TIRE CHANGE / TUBE CHANGE
Flat rate for a removed bike. Bring the whole bike removed or send it to us and we will change the tube or tyre (material such as tyres or tubes are not included in this flat rate).

€27.00*
on stock ✓
escooter.de
Export form fee process VAT refund
Export form fee process VAT refund
Export certificate form creation and credit note, booking, processing, refund.

€26.00*
on stock ✓
escooter.de
BATTERY RESSURRECTION with function test / load test afterwards.
BATTERY RESSURRECTION with function test / load test afterwards.
Bring battery back to operating voltage with special charger - Check function on suitable system charger - Test function under load.

€35.00*
DEPOSIT for used battery - will be returned on arrival of the used battery
DEPOSIT for used battery - will be returned on arrival of the used battery
For sustainability reasons, some manufacturers only send new batteries to end customers if old batteries are returned; these can then be recharged with new battery cells. To ensure that the old battery can be returned, a deposit is retained until the old battery arrives.With the "REFURBISHED" concept, we are helping to protect the environment and conserve resources.However, for this system to work, we need the used battery back from you.We charge a return deposit. As soon as we receive the battery, we will refund the deposit.Please use the outer packaging of the newly sent battery.

€100.00*
on stock ✓
escooter.de
Tire disposal small tires
Tire disposal small tires
...we dispose of the small tyres via the professional recycler; only possible if on site.

€2.00*
on stock ✓
escooter.de
DANGEROUS GOODS SURCHARGE NATIONAL BRD
DANGEROUS GOODS SURCHARGE NATIONAL BRD
The hazardous goods surcharge applies because lithium batteries from 100 Wh are subject to special handling and declaration during transport. Special packaging and packaging type Only UN-approved lithium batteries Declaration with stickers and accompanying documents Only trained personnel may pack & transport Vehicles with special equipment Only transport by land and water (no air transport as a rule)

€19.00*
on stock ✓
escooter.de
DANGEROUS GOODS SURCHARGE INTERNATIONAL EU MAINLAND
DANGEROUS GOODS SURCHARGE INTERNATIONAL EU MAINLAND
The hazardous goods surcharge applies because lithium batteries from 100 Wh are subject to special handling and declaration during transport. Special packaging and packaging type Only UN-approved lithium batteries Declaration with stickers and accompanying documents Only trained personnel may pack & transport Vehicles with special equipment Only transport by land and water (no air transport as a rule)

€55.00*
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